Case Study / Housing Disrepair
A Safe Home at Last: Helping a Mother Overcome Mould and Damp Issues
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We fight for people’s rights to make sure they get the justice they deserve.
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I worked with a mother who had been reporting severe mould and damp in her flat for over two years. Despite repeated complaints, nothing was done, and her children’s health was suffering as a result. When we first spoke, she felt completely powerless and unsure of how to proceed.
Once Tenancy Advice Service became involved, we helped her gather evidence, navigate the legal process, and ensured that her voice was finally heard. As a result, the necessary repairs were carried out, and the family now has a safe, healthy home.
Seeing the transformation and knowing I helped her reclaim her living space is why we do this work. It’s about fighting for people’s rights and making sure they get the justice they deserve.