Case Study / Housing Disrepair
Justice Delivered for Tenant After 5 Years of Disrepair Ignored
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Are you doing the right thing and escalating disrepair issues? Are they being ignored?
Complaints being ignored
MM, a tenant in Birmingham, had been living in poor housing conditions under a housing association for over five years. The property suffered from severe mould, rotting window and door frames, a faulty electrical socket, and inadequate heating — all of which had a significant impact on their family’s health and comfort.
Despite raising complaints over several years, no meaningful action was taken by the landlord. MM instructed SLS Solicitors in March 2023, and our team quickly initiated a housing disrepair claim.
Taking action to get justice
Following an independent survey, we successfully negotiated compensation and full completion of require repairs.
- Claim settled within: 11 months
“Hello, I would just like to say how helpful Tenancy Advice Service were in helping me and my family in getting financial help. Mohammed Safyan took care of our claim for housing disrepair from start to finish — thank you for your help. Anyone who needs help like we needed, get in touch with them. You can sort your claim over the phone without even needing to travel. I’m sure they can help anyone within the UK — and thank you from me and my family, Tenancy Advice Service.” MM
How Tenancy Advice Service has helped
This case is a clear example of how tenants don’t need to accept unsafe or unhealthy housing conditions — and how fast, effective legal action can make a real difference.
